Quotation Terms and Conditions
- General Terms
- Post-delivery support is available for maintenance or repairs at a conveyance fee of ₹1,500 per visit.
- The technician will contact the customer within 2 working daysafter payment is received to schedule the site visit.
- Any additional charges beyond the site visit fee will be communicated separately and must be agreed upon before proceeding.
- Payment Terms
- The ₹1,500 site visit chargeis mandatory and must be paid before scheduling the technician visit.
- Payments are non-refundableonce the site visit is scheduled.
- Refunds, if applicable, will be processed within 14 business days.
- Warranty and Support
- Space-Saving Furniture Mechanisms Warranty:5 years covering manufacturing defects.
- Modular Work Warranty:10 years for woodworks, with bending of up to 4mm considered normal due to weather conditions and moisture levels.
- Mechanism Warranty:5 years for mechanisms, applicable only if installed and maintained as per guidelines.
- Warranty does not cover damages due to improper use, unauthorized modifications, or relocation from the original installed location.
- Warranty Claim Procedure
- For warranty claims, customers must provide:
- Proof of purchase (original invoice)
- Warranty certificate
- Contact info@konverto.infor warranty-related inquiries.
- For warranty claims, customers must provide:
- Service Visit Guidelines
- Clients are responsible for ensuring site readiness before the technician’s visit.
- The technician will assess the issue during the visit and inform the customer of any additional charges before proceeding with repairs or modifications.
- Service requests are fulfilled based on staff availability and may be subject to scheduling constraints.
By submitting the service request form, you acknowledge and agree to these Terms & Conditions.