Quotation Terms and Conditions

  1. General Terms
    • Post-delivery support is available for maintenance or repairs at a conveyance fee of ₹1,500 per visit.
    • The technician will contact the customer within 2 working daysafter payment is received to schedule the site visit.
    • Any additional charges beyond the site visit fee will be communicated separately and must be agreed upon before proceeding.
  2. Payment Terms
    • The ₹1,500 site visit chargeis mandatory and must be paid before scheduling the technician visit.
    • Payments are non-refundableonce the site visit is scheduled.
    • Refunds, if applicable, will be processed within 14 business days.
  3. Warranty and Support
    • Space-Saving Furniture Mechanisms Warranty:5 years covering manufacturing defects.
    • Modular Work Warranty:10 years for woodworks, with bending of up to 4mm considered normal due to weather conditions and moisture levels.
    • Mechanism Warranty:5 years for mechanisms, applicable only if installed and maintained as per guidelines.
    • Warranty does not cover damages due to improper use, unauthorized modifications, or relocation from the original installed location.
  4. Warranty Claim Procedure
    • For warranty claims, customers must provide:
      • Proof of purchase (original invoice)
      • Warranty certificate
    • Contact info@konverto.infor warranty-related inquiries.
  5. Service Visit Guidelines
    • Clients are responsible for ensuring site readiness before the technician’s visit.
    • The technician will assess the issue during the visit and inform the customer of any additional charges before proceeding with repairs or modifications.
    • Service requests are fulfilled based on staff availability and may be subject to scheduling constraints.

By submitting the service request form, you acknowledge and agree to these Terms & Conditions.