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Warranty Terms

What does the KONVERTO Warranty cover?

The Konverto Warranty covers any physical damage, flaws, major blemishes, or manufacturing defects in both materials and workmanship when our product is used in the usual course and for its intended purpose. The Konverto warranty is personal to you, the purchaser, and cannot be transferred to anyone else and is only applicable while you are resident in Bengaluru . The Konverto warranty begins on the date that you receive your product and continues for:

Hidden Wall Bed

  • The above rates includes Installation, transportation and GST. The price is valid only for Bangalore location.
  • There will be a conveyance of charge of Rs. 750 for any warranty related site visit. The same should be paid by the customer/franchise/dealer.
  • The above rate is calculated on the basis of Single color for both door panel and Carcase. Multiple shade will cost Rs. 2000 at the factory.
  • The raw material considered is 25mm plywood for carcase with standard Matte laminates, the same with 18mm postlam for shutter.
  • There will be an additional charges for special laminates, High gloss, Acrylic etc.
  • There is no alteration possible once the work order is processed. There is no refund will be given. There is no onsite service given, if purchased only Hardware part and

The Item Booked Cannot be Cancelled.

  • We Should be informed about 48 Hours Prior for the Delivery Time.
  • Warranty is not Valid for Wear and Tear and accidental Damages.
  • Warranty Applies only for Mechanism of Tables and Beds. 
  • Wall Bed can be used Maximum 25 Kg Mattresses.

Sofa cum bed

  • The price given is including delivery in Bangalore, for sofa bed products.
  • 80% Payment to be done at the time of order placed, and balance before dispatch.
  • 10 Days production lead time from the date of order confirmation
  • Additional pillows will be charged extra. (Rs. 600 for small, and Rs. 1100 for Big pillow)
  • Customized sized will take min 15-20 days for production, and there will be additional non proportional charges.
  • There will be additional charges, of Rs. 1000 if the apartment is above 1st floor and there is no lift. And delivery considered up to 20 kms from Bommasandra.
  • All Sofa and Sofa-bed products have 3 years warranty, which is only applies for parts replacement.
  • The warranty doesn’t cover the conveyance and transportation costs.
  • Additional charge of Rs. 4500 should be paid by customer if the product has to be reworked from factory.
  • The warranty is only for Sofa mechanism failure.
  • Mechanism bend, or breakage due to un-appropriate usage is not covered under warranty.
  • Warranty covers only manufacturing defects.
  • A conveyance fee of Rs. 750 to be paid per visit even within the warranty period.

What isn't covered by the KONVERTO Warranty?

  • Normal wear and tear, including minor pilling, fading, stains and discolouration, and softening of the product that does not affect performance
  • Damage caused by improper use, cleaning, maintenance, treatment, storage or otherwise caused by your acts or omissions
  • Damage caused by alterations or modifications made to the product or where the product is used in an abnormal manner and/or not for its intended purpose
  • Any Defects in products which we brought to your attention when you purchased the product
  • Products used for commercial purposes